1. Add the artwork to your cart and proceed to checkout.
2. Once your payment has been processed you will receive instant access to your digital download via:
   • On-screen access to the download link on the "Thank you page".
   • A "Files ready for download" email sent out to you with the download link.
   • Optionally through your free member account, if you choose to sign up for one.

Knowing the Model Code for the Frame TV you own is important!

Why? Because, and this is what confuses owners probably the most, the interface design, OS functionality and even the naming of certain features can be different between different model releases and/or sizes.

You can access the Model Code for The Frame TV in 2 ways. But first, while in TV Mode press on the remote to get to the home screen.

Method 1: Press on the remote for about 10 seconds until the About This TV screen pops up.

Method 2: Open the Settings Menu > Support > About This TV.

The model code has 14 characters that can be divided into 9 groups like this: QN 75 LS 03 B D F X ZA

Groups 3 to 5 are are the ones we're interested in. It is LS (short for LifeStyle series) plus the next three digits and/or characters.

• 2023: LS03C
• 2022: LS03B
• 2021: LS03A
• 2020: LS03T
• 2019: LS03R
• 2018: LS03N
• 2017: LS003

Bottomline, when you're seeking support (from Samsung) always reference the model code as explained above.

The App is Samsung's hub for controlling smart home devices like your Frame TV.

Before you start, ensure the TV and your mobile device are on the same network and band. This is very important, as your router may not display the wireless 2.4 GHz band, which provides coverage at a longer range but transmits data at slower speeds, and the 5 GHz band which provides less coverage but transmits data at faster speeds, separately.

When in doubt, check the documentation for your router.

1. Turn on The Frame TV, install and launch the SmartThings app on your mobile device.
2. Allow the app to turn on Bluetooth, if it's not already switched on.
3. Tap Start and you'll get to the Favorites page where you sign in with your Samsung Account.
4. If you have multiple accounts or bought the TV second hand, make sure to use the same account that the TV uses.
5. Once you are signed in, there are two ways to proceed:
6. Upon signing in, the app will automatically try to detect a nearby Smart TV and show a registration pop-up window (both on your mobile device and TV screen). If so, tap Add now and skip to step 11 (Location and Room Setup).
7. Otherwise tap Add ('+' icon) at the top right corner and then Add Device on the next screen.
8. Tap By device type and select TV for the most detailed option including room setup.
9. Select Samsung and the app scans and shows a list of the TVs found in your home.
10. Tap the TV you wish to add.
11. Once the device is ready, tap the Start Button to set up Location and Room and tap Save.
12. Tap Next and select the TV you want to connect to.
13. Once connection has been established, type in the PIN shown on the TV screen and press done.
14. The Frame TV gets registered to your Samsung Account. When done, a confirmation on both the TV and your mobile device are being displayed.
15. On the TV a permission Message pops up. Click Allow and optionally, name your TV in the app.
16. Congratulations, you now have full control over the TV via the App.

Before you start, ensure the TV and your mobile device are on the same network and band. Next, create a new album/image folder on your mobile device and place all artwork for upload into that album. This will make it easier to locate them later on.

1. Open the SmartThings App on your mobile device.
2. In the app tap Devices and select your Frame TV.
3. Tap Art Mode > Add Your Photos +
4. Navigate to the album/image folder with your artwork and select the ones you want to upload.
5. Once selected, tap Save on/to the frame.
6. Once the upload process is complete, you’ll receive a confirmation message.

Alternatively to the SmartThings App (see above), yet with slight variations in procedure per model year, it works very similar to any file transfer between two connected devices.

1. Load your files onto an external storage device like an USB Flash Drive.
2. Switch on your Frame TV and go to the Home Screen of Art Mode.
3. Connect your storage device to one of the USB ports of the One Connect Box (Mini).

Models from 2022 and 2023, LS03B & LS03C

4. Automatically recognized, the screen displays the list of folders and files on the connected device. Alternatively, navigate to SmartHub icon > 3 horizontal bars icon (left directional button) > Connected Devices icon > Connected Devices > your device.
5. Navigate to the folder that contains your file(s) and select Options > Send to Art Mode.
6. Select the file(s) and press Send. Your file(s) are saved in My Photos.

Model from 2021, LS03A

4. Via the TV's remote move to My Collection, and then select your connected device.
5. Navigate to the folder that contains your file(s) and press Select on the remote for each one.
6. Move to Save to My Photos at the bottom of the screen and then press Select. Your file(s) are saved in My Photos.

Model from 2020, LS03T

4. Via the TV's remote move to My Collection, and then select your connected device.
5. Navigate to the folder that contains your file(s) and press Select on the remote for each one.
6. Move to Save Selection at the top of the screen and then press Select. Your file(s) are saved in My Photos.

Model from 2019, LS03R

4. Via the TV's remote move to My Collection, and then select your connected device.
5. Move to Options at the top of the screen, and then select Save.
6. Navigate to the folder that contains your file(s) and press Select on the remote for each one.
7. Move to Save to My Photos at the top of the screen and then press Select. Your file(s) are saved in My Photos.

Models from 2017 and 2018, LS003 & LS03N

4. Via the TV's remote move to My Collection, and then select your connected device.
5. Move to Options at the top of the screen, and then select Save.
6. Navigate to the folder that contains your file(s) and press Select on the remote for each one.
7. Move to Save to My Photos at the top of the screen and then press Select. Your file(s) are saved in My Collection > Photos.

Due to the nature of instant digital downloads, no refunds, exchanges, or cancellations are accepted. However, if you are having any trouble accessing the artwork you've purchased, please reach out via our contact form so that we can assist you.

Basic computer skills and knowledge of your Frame TV and the corresponding app on your mobile device are needed to transfer the artwork on to your TV. We are not able to provide technical assistance with this matter.

However, if you are having any trouble accessing the artwork you've purchased, please reach out via our contact form so that we can assist you.